Terms & Conditions

  • THE PERFECT GIFT
    • All ordered Puredistance products are suitable for gifting. Every Puredistance product is packaged by hand into an elegant giftbox and finished with a hand-tied ribbon.
  • GUARANTEE OF AUTHENTICITY
    • We guarantee the authenticity of all products purchased through the Puredistance E-Store. Puredistance products are crafted with the highest quality materials, design and workmanship.
  • SHIPPING CARRIER
    • All orders are shipped by renowned couriers DHL, UPS or postNL within the Benelux. If you want us to use the fastest courier like DHL Express, please contact us, as this will involve an extra charge. We reserve the right not to ship to countries that can not be serviced by our shipping companies. 
  • SHIPPING POLICY
    • We offer free shipping with all orders over 100 euros. With orders below 100 euros, we will charge a shipping & handling fee depending on your region. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by our carrier.

      Orders overseas usually take 5-10 working days, there could be a delay because of customs. If the total delivery time exceeds 30 days the buyer has the option to cancel the order without any costs, we only ask the customer to send the eventually received package back to us (on our cost).

    • We consider the shipment and transaction as successful and final at the moment someone (not necessarily the person who placed the order) at the delivery address signs for delivery. In case the person who placed the order gives our courier permission to deliver the package to a different address, we consider any signature for delivery of the package at this address as valid and therefore also consider the shipment to be successful and final. This implies that in these two cases the customer is not entitled to a refund in case he claims not to to have received the package, because he doesn’t know the person who has signed for the delivery.

      If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to: info@puredistance.com

  • INTERNATIONAL CUSTOMS AND IMPORT DUTIES
    • Possible duty and customs charges on online transactions, as required by applicable laws, are not included in our online retail price. You may receive duty and customs charges and these must be paid for by you before the delivery can be made. We have no control over these charges and cannot advise what they may be.
  • PRICING AND PAYMENT
    • Prices displayed on the Puredistance website are quoted in Euro’s. Prices are inclusive of 21% Dutch VAT. We accept most Creditcards. The transaction will be charged to your credit card after your card details are checked and credit authorization is received. Alternatively purchases can be made with a bank wire. Please contact us for bank wire information.
  • PURCHASE OF PRODUCTS
    • When you place an order on our website we shall email you an acknowledgement and within 48 hours you will receive an invoice by email. Any order is subject to availability of the product. If the product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing an alternative product.
    • With every new order, you will receive a complimentary sample of the perfume you ordered. This way, you can first try the perfume you ordered, without opening your ordered product. In the rare case you are not happy with the perfume you can send the unopened product back to us. Shipping costs of returns are allocated to the customer.
  • RETURN POLICY
    • Puredistance will be happy to accept returns, within 7 days after you received your order, of unused merchandise that is in perfect, re-saleable condition. Please return your unused product in its original packaging. Shipping costs are allocated to the customer. Refunds may only be issued in the same form as was utilized for payment. Please note that possibly custom duties will not be subject to refund. All goods are returned to us at your own risk and we therefore recommend you choose a trackable postal service. We are not liable for any items that you return to us and cannot issue a refund until the goods are received. Returns must be shipped to:

      Puredistance BV
      Kruitgracht 7
      9711 VL Groningen
      the Netherlands
      Tel. +31 (0)50 313 10 26

    • Once we have received the unopened merchandise we will credit your card, minus possibly custom duties paid by us within 30 days. If you need to return an item please be sure to declare the item as “returned item without value” or we have to charge you for any duties incurred by the customs.
  • DATA PROTECTION
    • We will always keep your data secure. We will explain why we need your data and how we use it.

      What data are we talking about?
      Personal data is information that relates to an identified or identifiable natural person. Examples of such data include your name, date of birth, residential address and telephone number among others, that are given to Puredistance when purchasing our products and/or setting up a customer account on our website.

      What do we do with your personal data?
      Puredistance saves your personal data in order to smoothly process your order(s). After you have placed an order, we will contact you to confirm your purchase. Apart from this, Puredistance will only contact you to keep you informed on marketing content like news and promotions, which will be sent to you every two to three months. We also keep a record of email-conversations, to ensure a smooth way of communication with you.

      How do we make sure your data is safe?
      Puredistance respects your privacy. We protect your data in accordance with applicable data protection laws. We will never sell any of your personal data. We ensure compliance with the legal data protection requirements through regular checkups, and we make sure all of our employees are aware of the regulations.

      How can you unsubscribe from our mailing list?
      Simply send us an email with your unsubscription request at e-store@puredistance.com and we will unsubscribe you. You are welcome to send us an email if you wish to be included in our mailings again.

      How can we be of further assistance?
      If you would like to update your data, have your data deleted, or want to know more about how your data is being used, you can get into contact with us:
      By email: e-store@puredistance.com
      By telephone: +31 (0)50 313 10 26
      By post: Puredistance
      Kruitgracht 7
      9711 VL Groningen
      the Netherlands

  • GENERAL
    • This is the www.puredistance.com website which is owned by Pure Distance B.V. a company registered in the Netherlands (company number 020.78.152 and VAT no. NL 8110.44.919.B.01) with a registered office in Groningen, 9711VL Kruitgracht 7, the Netherlands. By purchasing any products through this website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
  • FORCE MAJEUR
    • We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
  • GOVERNING LAW – JURISDICTION
    • These terms and conditions of use shall be governed by and construed in accordance with the Dutch laws and any action arising out or relating to these terms and conditions of use shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.
  • CONTACT US
    • For additional assistance concerning our online store or your online purchase, please contact us via email at: info@puredistance.com   
      Or write or call us:

      Puredistance BV
      Kruitgracht 7
      9711 VL Groningen
      the Netherlands
      Tel. +31 (0)50 313 10 26